I asked the Netflix employee about the problem, and he said that chat should have been available, but that there was some sort of bug.
EDIT: I apologize for the late responses, I fell asleep waiting for the questions to come in! The authors of this site also have no affiliation with Netflix.
First I said yes, and I was once again directed to a page saying that chat was unavailable.
Khamosh has nearly a decade of experience writing how-tos, features and technology guides on the internet.